Customer Representative & Lead Generation

Overview: Reach out to potential customers over the phone to promote our products, generate leads, and facilitate sales.

• Outbound calls: call prospects from provided lists, introduce products and their benefits, tailor pitches, build rapport and trust.
• Lead generation: identify and qualify leads via cold/warm calling and follow-ups; capture details in CRM; schedule appointments, demos or follow-up calls.
• Customer service: handle inbound calls, resolve queries and issues, handle objections.
• Follow-up and closure: nurture interested leads, answer questions, close sales or secure appointments.

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in telemarketing, sales or customer service.
• Excellent verbal and written communication, clear speaking voice.
• Strong persuasion and negotiation skills; good listening skills and empathy.
• Familiarity with CRM software, call center tools and telephony systems is a plus.
• Goal-oriented, self-motivated; able to work under pressure and handle rejection.